Returns and Refunds
Returns & Refunds Policy
Our Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 7 days of delivery. You may return an item by shipping it back to us (you must pay shipping charges), or by bringing it back to our store.
How to Return a Shipped Item
To initiate a return, please contact us at shop.pcsc@gmai.com with your order number and reason for return. We'll provide you with a return code to include in your return. Please include a copy of this email with the return code in your return.
Refund Process
Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days. Refunds will be issued to your original payment method.
In-Store Pickup Returns
All purchased items should be inspected at the time of in-store pick up. Once picked-up, all accessories including Shoes, Handbags, Jewelry and Cosmetics are FINAL SALE. All other general merchandise can be returned for full refund, exchange or store credit within 7 days of purchase with original receipt and price tags attached. All items must be returned to the store of purchase.
Please note: Aged orders beyond 7 days from purchase may be subject to forfeiture and donation....so please pick up your items within a week of purchase!
Return Conditions
Items must:
- Be in unused and in original condition
- Have original tags attached
- Accompanied by proof of purchase
Non-Returnable Items
Please note that certain items cannot be returned, including:
- Sale or clearance items
- Items marked final sale
Questions?
If you have any questions about our returns and refunds policy, please don't hesitate to contact us at platosscarborough@gmail.com